Blogs

IT operations teams have largely solved the conversational layer of the service desk. A virtual agent handles routine tickets over chat, a voice agent takes after-hours calls, and in some deployments...

The calls are coming from a consistent place. An organization has deployed an AI agent that performed well in the pilot. Now it is in production, handling real volumes with real consequences, and the...

Most enterprise AI projects start with a single agent and a promising pilot. A co-pilot that drafts responses. An assistant that summarizes documents. A chatbot that fields tier-one support requests....

Building AI agents for enterprise environments demands compliance, explainability, and consistency that off-the-shelf language models using prompts alone cannot deliver. Yet most of the industry...

Every complex technology eventually reaches a point where no single person can hold it entirely in their head. In engineering, we call this the threshold of complexity. It is the line where a system...

The Story of Hallucinations, A Detective, Two Bakers and Neuro-Symbolic AI

I hate to be the one to break it to you, but trusting the output of Generative AI and GPT-based systems without a system of...

Enterprises are increasingly leveraging artificial intelligence to gain a competitive edge. One crucial area of AI development is the creation of task-specific language models that can understand and...

When someone says ‘Conversational AI’ to you, the challenge is figuring out what the heck that means especially since today, when people hear ‘AI’ they leap to Generative AI thanks to the...

The pace of AI developments over just the last two weeks has been staggering. Foundation Models like GPT-4 are the catalyst inspiring the public’s imagination. In public discourse like blogs,...