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Assets and Downloads

Reports and whitepapers 

Market-Guide-for-Conversational-AI-Solutions (1)

The Gartner® Market Guide for Conversational AI Solutions explores the platforms, capabilities, underlying technologies, and risks we feel you should be aware of when choosing a platform to... 

Eva: A planning-based explanatory collaborative dialogue system

Eva is a multimodal conversational system that helps users to accomplish their domain goals through collaborative dialogue. Eva is a collaborative “planning-based” dialogue system...

Special Report: The rise of chatbots and interactive virtual assistants

As we’re getting ready to go to print, ChatGPT from Open.ai was opened to the public, and impressed with its uncanny ability to generate text when given a prompt.  We decided...


Case Studies 

Insurance: Mitigate risk of catastrophic events and increase customer satisfaction

A global insurance company utilized Artificial Intelligence (AI) to power their risk management efforts and selected Eva™, Openstream’s advanced Conversational AI platform, as their solution.

Contact Centers: Increase FTR rate with the deployment of an Intelligent Virtual Assistant

A large U.S. Contact Center selected Openstream’s advanced Conversational AI platform, Eva™, to develop and deploy an intelligent, multimodal Virtual Assistant offering customers a “self-service” option...

Field force automation: Increase efficiency of field operations and reduce field errors

One of the Largest U.S. City’s Human Resources Administration (HRA) Turns to Artificial Intelligence (AI) to Increase Efficiency of Field Operations and Reduces Field Errors by 32%.