Help customers achieve their goals by having a conversation with a multimodal Conversational AI agent that embodies your brand persona in any language, on any channel or device.
Never keep customers or clients on hold again. Support them with an intelligent and empathetic AI Virtual agent trained on your business that uses voice, text, images, gestures, and more to have a human-like, personalized conversation with your customers to help them achieve their goals in any language or channel.
Understand intentions and resolve customer needs with human-like conversations without writing any scripts
Provide 24/7/365 omnichannel support using voice, chat, apps, SMS, and more
Continually leverage your enterprise data to ensure current information and policies are followed
Guide customers through self-help flows
Seamlessly escalate to live agents if needed while maintaining full context
Enterprise Virtual Assistants
AI Customer Support
Augment your human support teams with AI Virtual Assistants. Capture customer intents, surface relevant information, and automate processes for your agents so they can focus on delivering personalized, efficient resolutions.
Assist live agents by capturing intent and suggesting responses
Augment agents' research by surfacing relevant knowledge
Automate routine processes
Generate analytics on interaction data to continuously improve service quality
Enterprise Virtual Assistants
Personalize Engagement
Strengthen customer loyalty by creating personalized experiences tailored to each individual. The AI Virtual agent understands preferences, journeys, and needs to recommend the right products, services, or solutions while building rapport with human-like multimodal conversation.
Build lasting customer relationships using personalized, empathetic conversations that embody the persona of your brand
Virtual agent tailors language, and personality to match customer preferences
Make product recommendations by understanding unique needs and context
Guide customers through tailored journeys for upsell, cross-sell opportunities
Enterprise Virtual Assistants
Voice of the Customer Insight
Tap into an unprecedented depth of customer insights by analyzing conversations across every channel and mode of communication. Uncover suggestions, dissatisfactions, and opportunities you're currently missing.
Capture insights across all channels and modalities
Surface underlying interests and intents
Identify pain points, friction areas, and opportunities to improve
Aggregate qualitative and quantitative conversational data for analysis
Solutions that matter
Create personalized and empathetic Conversational AI experiences for prospects, employees, and customers that represent the best attributes of your brand.
Customer Service
Help customers achieve their goals by having a conversation with an AI agent that embodies your brand persona on any channel, language, or device.
Visionary Conversational AI doesn't just 'happen'. We provide everything you need to create, deploy, and manage exemplary conversational experiences that personify your brand at scale.
knowledge extraction
Acquire and activate the knowledge within your enterprise to train and enable your AI agent. Deliver personalized data and insights from any source throughout a conversation.
dialogue & reasoning
Neuro-symbolic AI helps your AI agents to understand and engage in natural, empathetic conversations with your end-users to detect their intentions & generate dialogue in real-time to help them achieve their goals.
Multimodality is required to understand 'human'. Humans convey emotion, intention, and meaning by combining text, speech, gesture, vision, and touch together in a conversation.
Define your brand persona and embody it within your AI agent's behavior. Leverage and understand multimodal user inputs to render empathetic multimodal output in real time.
EXPLAINABLE & TRANSPARENT
We can answer 'why?'. Our plan-based dialogue system explains its actions upon request and can tell users proactively the reason for the system's upcoming actions.
Multiple AI disciplines, methodologies, and tools are required to realize the full potential of enterprise Conversational AI. Use any Foundation model you need to achieve your goals.
Insights on conversational ai
We are proud to share some of the recent insights on Conversational AI
OPENTREAM.AI'S CEO RAJ TUMULURI INTERVIEW ON NASDAQ TRADETALKS
Watch Raj Tumuluri, CEO & CTO of Openstream.ai, on Nasdaq's TradeTalks with other AI leaders having a roundtable discussion about 'How AI is Transforming Their Sectors to Super Serve a Broader Customer Range' with host Jill Malandrino...
We had a chance to sit down with Dr. Lucian Galescu, Openstream.ai's Director of Dialogue Research, to ask him about Reasoning in Artificial Intelligence, LLMs, and...
Entrusting your brand’s reputation to virtual agents that are brought to life through AI can be a leap of faith for many organizations. Like all technologies before it, your personal experiences as an end-user, and what you’ve heard from trusted colleagues or read from publications set...
