EvaTM is a multimodal, plan-based enterprise AI platform that resolves customer contacts through natural conversation across voice and chat, deflecting routine calls and equipping agents with the context to resolve what's left faster.
More than a simple chatbot: Enterprise-class Conversational AI helps your contact center drive growth, efficiency, and scale.
Improve CSAT ratings
Offer a seamless self-service experience across multiple languages and channels, reducing wait times and improving customer satisfaction.
Reduce operating cost
Streamline repetitive tasks, optimize ineffective procedures, and elevate customer engagements to lower operating costs.
Increase user engagement
Advanced conversational AI assistants mimic human interaction, engaging in meaningful, unscripted conversations that proactively resolve complex queries.
Lower agent attrition
Assistive technology takes on mundane manual tasks, freeing agents to focus on higher-value work and boosting retention and job satisfaction.
Address what matters
Putting an AI assistant between employees and sensitive company information raises real questions about data access, accuracy, and control. Eva is engineered to address these realities.
Enterprise, data security & access control
Every contact center interaction respects role-based permissions and enterprise data governance — customer information is only ever accessed by systems authorized to see it.
Accurate enterprise-grounded knowledge
Responses are grounded in your organization's own back-end systems and documentation — not generic web knowledge — reducing hallucinated or out-of-date answers to customers.
Human oversight & escalation
Customers can transfer to a human agent at any point — the assistant handles self-service resolution, it doesn't block escalation when a customer needs a person.
AI for your contact center
Eva handles the full spectrum of contact center interactions.
24/7 self-service resolution
Give customers an always-on channel to resolve issues themselves, in multiple languages, without waiting for an available agent.
Voice-enabled IVR replacement
Replace rigid touch-tone menus with a natural voice conversation that understands intent instead of forcing customers through a script.
Agent assist & real-time coaching
Surface the right documentation and next-best-action to agents mid-call, so they spend less time searching and more time helping.
Warm hand-off to a human agent
Transfer seamlessly to a human agent with full conversation context whenever a customer's issue needs a person, not a script.
Multilingual, multichannel support
Serve customers consistently across voice, chat, and channel, and in the language they prefer, without duplicating scripts per channel.
Sentiment-aware escalation
Detect frustration or urgency in the conversation and route sensitive or high-emotion cases to a human agent proactively.
Back-end systems integration
Connect directly to the contact center's existing back-end systems to pull accurate account and order information into every conversation.
Post-call summarization & knowledge assist
Automatically summarize each interaction and surface it to agents and supervisors, reducing after-call work and improving handoffs.
Made trustworthy by design
Eva combines multimodal input with industry knowledge tailored to your business. Evaluator, Verifier, and Enhancer agents check and refine outputs to reduce hallucinations, classification errors, and faulty reasoning.
AI that cares and understands matters
Eva's agents understand your goals and develop plans to achieve them —activating enterprise knowledge through voice, vision, gestures, and expression, all grounded in contextual empathy.
Voice
Vision
Gesture
Empathy
Collaborate with confidence
Avatars and Digital Humans remove the friction that keeps customers, employees, and prospects from getting the help they came for.
Large U.S. Contact Center Achieves 25% Increase in Agent Productivity with AI Virtual Assistant
A major U.S. financial services contact center deployed Eva as an AI virtual assistant alongside their human agents. By handling routine queries autonomously and providing live guidance on complex ones, Eva enabled agents to focus on high-value interactions — delivering a sustained 25% lift in productivity and a measurable reduction in average handle time.
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