Conversational AI for Contact Centers
Meet Eva, the multimodal, plan-based Conversational Artificial Intelligence (CAI) ecosystem from Openstream.
Eva™ empowers you to contextually converse with your customers or employees by understanding their objectives and collaborating with them to achieve their goals. By engaging across multiple languages and modalities, Eva™ enables natural, empathic human-like conversations to address their needs.
What can Eva™ do for your contact center?
More than a simple chatbot, Enterprise-class Conversational AI helps your contact center to drive growth, efficiency and scale
01. Improve CSAT ratings
Enhance your customers' satisfaction by offering them a seamless experience with immersive self-service alternatives available in multiple languages and channels, while reducing waiting times through automation.
02. Reduce Operating Costs
Decrease your operational costs by streamlining repetitive tasks, optimizing convoluted or ineffective procedures, and elevating customer engagements.
03. Increase User Engagement
Elevate your user engagement with the introduction of advanced conversational AI assistants that mimic human interactions. These intelligent assistants are capable of engaging in meaningful, unscripted conversations and proactively resolving complex customer queries with ease.
04. Lower Agent Attrition
Boost agent retention rates and enhance their job satisfaction by empowering them with assistive technology. Our advanced conversational AI agents take care of mundane manual tasks, freeing up your human agents to provide top-notch service and excel at what they do best.
what makes EVA different?
Eva is a multimodal, plan-based, ethical Enterprise-Class Conversational AI
Multimodality
Engage your audience across modalities including Avatars, Text, Speech, Telephony, Gestures, Images and more.
Engage humanly
There are no limits to how two people engaged in a dialogue use words, tones, gestures, eye contact, and facial expressions to communicate meaning and intent throughout the dialogue.
Be Empathetic
Dialogue between people uses emotion, tone, and a variety of non-verbal queues to relay feelings and intentions between one another. Without empathy, a conversation is just words without understanding.
Plan-based
Understand a user's intentions and collaboratively problem-solve with them to achieve a goal without a script.
Infer Intent
Understand the unsaid by inferring user intent and work with users to plan around obstacles to achieve their goals.
No Script Needed
Eva reasons in real-time and decides what to say by perceiving users' intentions, and goals, and responds intelligently - without a script.
HIGHLY ETHICAL
Eva's is built on a foundation of reasoning & inference, explainability, trust, data governance, and privacy protection.
Know why
Understand Eva' reasoning, explain and fix it if reaches an incorrect or unwarranted conclusion.
reduce risk
Trust in Human-AI relationships requires the protection of user data and the enforcement of privacy policies from system training to active dialogue.
UNRIVALLED PEDIGREE
Openstream's experts have been working on the cutting edge of what's possible in AI for over 20 years to provide you with the best.
Patent portfolio
Our growing portfolio of patents represents our unique approaches to delivering the most state-of-the-art Enterprise-Class Conversational AI ecosystem and related capabilities for visionary customers.
research
We have some of the most world-renowned experts in their fields delivering mind-blowing research across AI, human-computer dialogue, multimodal interaction, computational linguistics, natural language understanding, and more.
our visionary customers
We empower some of the world's biggest brands to realize the benefits of Enterprise-Class Conversational AI. Here are just a few.
industries we serve
Our customers leverage Enterprise-Class Conversational AI across all industries including these:
Get your DEMO Today
Enterprise-Class Conversational AI is not cookie-cutter. Let us show you how your unique business and needs can benefit from our visionary platform.