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CONVERSATIONAL AI FOR Contact Centers

Enterprise-Class Multimodal, Plan-Based Conversational AI for Insurance

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What We Do

Conversational AI for Contact Centers

Meet Eva, the multimodal, plan-based Conversational Artificial Intelligence (CAI) ecosystem from Openstream.

Eva™ empowers you to contextually converse with your customers or employees by understanding their objectives and collaborating with them to achieve their goals. By engaging across multiple languages and modalities, Eva™ enables natural, empathic human-like conversations to address their needs.

Openstream.ai® recognized for the second consecutive year as the Only Visionary in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI platforms. Learn more.

Conversational ai at work

What can Eva™ do for your contact center?

More than a simple chatbot, Enterprise-class Conversational AI helps your contact center to drive growth, efficiency and scale

Improve Customer Satisfaction with EVA from Openstream.ai

01. Improve CSAT ratings

Enhance your customers' satisfaction by offering them a seamless experience with immersive self-service alternatives available in multiple languages and channels, while reducing waiting times through automation.

02. Reduce Operating Costs

Decrease your operational costs by streamlining repetitive tasks, optimizing convoluted or ineffective procedures, and elevating customer engagements.

Reduce Operating Costs with EVA from Openstream.ai

03. Increase User Engagement

Elevate your user engagement with the introduction of advanced conversational AI assistants that mimic human interactions. These intelligent assistants are capable of engaging in meaningful, unscripted conversations and proactively resolving complex customer queries with ease.

Lower Agent Attrition with EVA from Openstream

04. Lower Agent Attrition

Boost agent retention rates and enhance their job satisfaction by empowering them with assistive technology. Our advanced conversational AI agents take care of mundane manual tasks, freeing up your human agents to provide top-notch service and excel at what they do best.

Increase FTR rate with the Deployment of an Intelligent Virtual Assistant

Large U.S. Contact Center Achieves 25% Increase in Agent Productivity with Addition of AI Virtual Assistant

Our DNA

what makes EVA different?

Eva is a multimodal, plan-based, ethical Enterprise-Class Conversational AI

OUR DNA

MULTIMODALITY

Engage your audience across modalities including Avatars, Text, Speech, Telephony, Gestures, Images and more.

Engage humanly

There are no limits to how two people engaged in a dialogue use words, tones, gestures, eye contact, and facial expressions to communicate meaning and intent throughout the dialogue.

be empathetic

Dialogue between people uses emotion, tone, and a variety of non-verbal queues to relay feelings and intentions between one another. Without empathy, a conversation is just words without understanding.

OUR DNA

plan-based

Understand a user's intentions and collaboratively problem-solve with them to achieve a goal without a script.

infer intent

Understand the unsaid by inferring user intent and work with users to plan around obstacles to achieve their goals.

no script needed

Eva reasons in real-time and decides what to say by perceiving users' intentions, and goals, and responds intelligently - without a script.

OUR DNA

HIGHLY ethical

Eva's is built on a foundation of reasoning & inference, explainability, trust, data governance, and privacy protection.

Know why

Understand Eva' reasoning, explain and fix it if reaches an incorrect or unwarranted conclusion.

reduce risk

Trust in Human-AI relationships requires the protection of user data and the enforcement of privacy policies from system training to active dialogue.

OUR DNA

UNRIVALLED PEDIGREE

Openstream's experts have been working on the cutting edge of what's possible in AI for over 20 years to provide you with the best.

Patent portfolio

Our growing portfolio of patents represents our unique approaches to delivering the most state-of-the-art Enterprise-Class Conversational AI ecosystem and related capabilities for visionary customers.

research

We have some of the most world-renowned experts in their fields delivering mind-blowing research across AI, human-computer dialogue, multimodal interaction, computational linguistics, natural language understanding, and more.