What can conversational AI do for Financial Services & Banking?
Conversational AI agents nurture the relationships that matter for your business by helping users achieve their goals 24/7/365.
01. Reduce cost
Automate repetitive tasks, streamline lengthy or inefficient processes, and optimize customer interactions efficiently. Focus existing human agents on high-value add customer interactions.
02. improve operational efficiencies
Streamline customer service, enhance due diligence and next best actions by combining the power of Conversational AI with behavior observations to predict needs and acts autonomously.
03. better customer RELATIONSHIPS
Transform your customer experience and increase satisfaction, reducing wait times while improving engagement and loyalty with improved call containment. Reduce churn and optimize customer lifetime value.
what makes EVA different?
Eva is a multimodal, plan-based, ethical Enterprise-Class Conversational AI
Multimodality
Engage your audience across modalities including Avatars, Text, Speech, Telephony, Gesture, Images and more
Engage humanly
There are no limits to how two people engaged in a dialogue use words, tones, gestures, eye contact, and facial expressions to communicate meaning and intent throughout the dialogue.
Be Empathetic
Dialogue between people uses emotion, tone, and a variety of non-verbal queues to relay feelings and intentions between one another. Without empathy, a conversation is just words without understanding.
Plan-based
Understand a user's intentions and collaboratively problem-solve with them to achieve a goal without a script.
Infer Intent
Understand the unsaid by inferring user intent and work with users to plan around obstacles to achieve their goals.
No Script Needed
Eva reasons in real-time and decides what to say by perceiving users' intentions, and goals, and responds intelligently - without a script.
HIGHLY ETHICAL
Eva's is built on a foundation of reasoning & inference, explainability, trust, data governance, and privacy protection.
Know why
Understand Eva' reasoning, explain and fix it if reaches an incorrect or unwarranted conclusion.
reduce risk
Trust in Human-AI relationships requires the protection of user data and the enforcement of privacy policies from system training to active dialogue.
UNRIVALLED PEDIGREE
Openstream's experts have been working on the cutting edge of what's possible in AI for over 20 years to provide you with the best.
Patent portfolio
Our growing portfolio of patents represents our unique approaches to delivering the most state-of-the-art Enterprise-Class Conversational AI ecosystem and related capabilities for visionary customers.
research
We have some of the most world-renowned experts in their fields delivering mind-blowing research across AI, human-computer dialogue, multimodal interaction, computational linguistics, natural language understanding, and more.
Insights on Conversational AI
Explore some of our most recent blogs, articles, and analyst mentions
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HOW AI GENERATES IRRESISTIBLE, TAILORED BANK MARKETING MESSAGES
Generative AI is a powerful tool banks can use for personalized marketing at scale, adding more efficiency to traditional methods and creating more persuasive content. However, taking a strategic human-centered approach, prioritizing data quality and ethical use is critical.
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AI in Banking Chatbots 2024
Chatbots have never been more critical to customer relationships in banking. FIs are shutting down branches and reducing staffing at call centres. Instead, they’re funnelling their budgets into enhancing their digital experience. Manybanking apps now feature chatbots or virtual assistants.
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HYPE CYCLE FOR DIGITAL BANKING TRANSFORMATION, 2023
Technology innovations are empowering bank competitors, influencing customer demand for products and services, and shaping regulators’ actions globally. Bank CIOs can use this research to spotlight innovations shaping their industry and prioritize their technology...
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Innovators Across Industries Trust Openstream.ai®
Industry leaders have trusted Openstream.ai® to realize the true potential of their AI investments
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Enterprise-Class Conversational AI is not cookie-cutter. Let us show you how your unique business and needs can benefit from our visionary platform.