Blogs

From padded resumes to fictitious court cases to high school essays containing made-up history, it is now clear to everyone that ChatGPT and other generative AI technologies have a veracity problem.

When someone says ‘Conversational AI’ to you, the challenge is figuring out what the heck that means especially since today, when people hear ‘AI’ they leap to Generative AI thanks to the...

We are living in an era where AI and machine learning are rapidly evolving and reshaping our lives in real time. It brings about thoughts of Isaac Asimov and the Three Laws of Robotics which he wrote...

The pace of AI developments over just the last two weeks has been staggering. Foundation Models like GPT-4 are the catalyst inspiring the public’s imagination. In public discourse like blogs,...

Entrusting your brand’s reputation to virtual agents that are brought to life through AI can be a leap of faith for many organizations. Like all technologies before it, your personal experiences as...

ChatGPT has garnered a fair amount of attention lately. Like DALL-E and other AI tools, it has become a topic on both, Wall and Main Streets. Why the chatter? These interfaces begin to reveal the...

What happens inside the mind of the world’s greatest human customer service rep (CSR)?

VOICE22, which took place in Arlington from October 10th to the 12th, was a memorable event that provided valuable insights into the Voice industry. One of its more eye-opening moments came with...

In the decades since Alan Turing proposed his Imitation Game – the ‘Turing Test" for artificial intelligence (AI) – confusion has arisen over the very purpose of AI itself.

“Thank you for calling GloBank. Para Español, oprima numero dos. What is this call regarding? For instance, you can say ‘Get my account balance.’”