At Openstream.ai® (“OPENSTREAM,” “us,” or “we”), we respect and protect the privacy of our customers and individuals who use our website, products, and services.
Please read this Privacy Notice carefully to understand how we collect, use, and process your personal information on the OPENSTREAM website (“www.Openstream.ai” or “Site”), when we market OPENSTREAM products and services (“Services”), and through other standard business practices. By visiting, accessing, and using our Site, you understand and acknowledge our collection, storage, use, and sharing of your personal information as described in this Privacy Notice. Please note that if you disagree with anything in this Privacy Notice, you should not visit, access, use, or provide personal information to us. You can contact us with questions about our information practices or policies at privacy@Openstream.com.
Please select from the sections below to learn more about OPENSTREAM’s use of your personal information:
Openstream.ai® Website Privacy Notice
Practices Covered by this Notice
Information We Collect
How We Use Your Personal Information
How We Share Your Information
Cookies and Tracking Technology
How We Protect Your Information
Minimum Age Requirements
How Long We Retain Your Information
Changes to this Notice
Appendix A: Additional provisions applicable to the processing of personal information of individuals based in the EEA and UK
Purposes and Legal Bases for Processing
Transfer of Personal Information to Other Countries
Data Subject Rights
1. Practices Covered by this Notice
This Notice describes how we collect, use, store, share and protect personal information collected from the Site, when we market OPENSTREAM Services to potential customers, and through other standard business practices. Personal information is any information that identifies you, which may include your name, email address, phone number, and other non-public information that is associated with such information but does not include aggregated or anonymized information.
This Notice does not apply to the following, which are governed by separate Privacy Notices:
OPENSTREAM Products and Services – Personal information that we collect, use, store, share, and protect on behalf of our customers (“Customers”) as part of providing our Services is included in our Customer Privacy Notice, available upon request. Please contact privacy@Openstream.com for more information. For information on how our Customers use the personal information of their end-user customers (“End Users”), please contact the applicable Customer directly.
OPENSTREAM Jobs – Including any employment and job applicant personal information collected at www.Openstream.ai/careers.
Although this Notice broadly describes OPENSTREAM’s Site, marketing and general business privacy practices, some jurisdictions may place restrictions on our personal information processing activities. Due to variances in local laws, our practices in those jurisdictions may be more restrictive than those described in this Notice. If you are based in the European Economic Area (“EEA”) or the United Kingdom (“UK”), please read APPENDIX A at the end of this Notice.
2. Information We Collect
We collect personal information from or about you when you visit our Site or interact with us as part of our standard marketing or business practices.
Information You Provide to Us
We only collect the personal information you provide when contacting us via email using the OPENSTREAM email address provided on the Site, such as your name, email address, and any other personal information you choose to include in your message.
We collect personal information of our business contacts, including potential customers, that they provide directly to us through our marketing and standard business practices, including through attending events, conferences other business meetings. This includes business contact information, such as your name, email, and phone number.
Information We Collect Automatically
When you visit our Site, we automatically collect information to administer the Site and analyze its usage. This information may include:
The browser you use.
Pages you viewed on the Site.
Number of links you click within the Site.
State or country from which you accessed the site.
Date and time of your Site visit.
Number of times you return to our Sites.
Web page you linked to our Site from.
We may aggregate and anonymize information received to produce reports on Site activity and statistics. We use Google Analytics to collect and analyze such information. For more information about how we share information with Google Analytics, please see our Cookie Notice.
Information Received from Third Parties
We may collect business contact information about you from certain third-party services for business development and marketing purposes. We receive this information from advisory firms and publicly available resources, such as LinkedIn.
3. How We Use Your Personal Information
We use the information you provide us only for:
Communicating with you.
Providing you with the information you have requested.
Facilitating your movement through the Site.
Marketing our products and services to you.
Administering and improving our Site.
Diagnosing problems with our Site.
Uses described in our Cookie Notice
4. How We Share Your Information
We disclose your personal information only with selected recipients for specific purposes, including:
Service Providers and Other Third Parties:
To vendors, consultants, and service providers who need access to your information to assist us with administering the Site and facilitating improvement and optimization of our Site. For more information about how we share information with third parties, please see our #cookieNotice.
OPENSTREAM Affiliates and Subsidiaries:
To any corporate affiliate or subsidiary of OPENSTREAM for the purposes described in this Notice.
We will notify you if we are involved in a merger, acquisition, or sale of assets. The use and disclosure of all personal information collected through our Site are subject to this Notice. However, any personal information submitted or collected after a merger, acquisition, or sale of assets, may be subject to a new privacy notice adopted by the successor entity.
Compliance and Regulatory Purposes:
As required by law, such as responding to lawful requests by public authorities, including to meet national security or law enforcement requirements, comply with a subpoena, bankruptcy proceedings, or similar legal process.
We believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
5. Cookies and Tracking Technology
We do not respond to web browser “Do-Not-Track” signals. We do not serve targeted advertisements in our Services at this time.
6. How We Protect Your Information
At OPENSTREAM, we take our responsibility to protect the security and privacy of your personal information very seriously. We continuously review our established policies and procedures to ensure that they are appropriate and effective in meeting our commitment to our community, our customers, and ourselves.
We maintain appropriate administrative, technical, and physical safeguards designed to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration, and destruction. We also require third-party service providers acting on our behalf or with whom we share your information also provide such security measures in accordance with industry standards.
For your own online security, please do not send payment card numbers or any other confidential personal information to us via email.
7. Minimum Age Requirements
We do not knowingly or intentionally collect any personal information from, or market to, individuals under the age of 13. Our Site is not intended for persons under the age of 13. If you learn that a child under the age of 13 has provided us with personal information contrary to these rules, please contact us at the address listed in the “Contact Us” section below.
8. How Long We Retain Your Information
We retain your information for as long as needed to fulfill our legitimate business purposes outlined in this Notice, support our business operations, develop our Services, resolve disputes, and enforce our rights. The criteria used to determine our retention periods include:
Only retaining Personal information for as long as needed to fulfill our legitimate business purposes.
Retention of records to fulfill a legal or regulatory obligation or investigation.
9. Changes to this Notice
10. Contact Us
To submit questions about this Privacy Notice, or to update or request changes to your personal information, please contact our Privacy Lead (contact information below). Depending on the state you reside in, you may have the right to request information from companies that share certain categories of personal information with unaffiliated third parties for their direct marketing purposes. OPENSTREAM does not share personal information with third parties for direct marketing purposes.
Email us at: privacy@Openstream.com or write to us at:
One Executive Drive, Suite 400
Somerset, NJ 08873
Attn: Legal Department
Effective Date: 12/03/2020
APPENDIX A: Additional Provisions applicable to the processing of personal information of individuals based in the EEA and UK
The terms of this Appendix A (“Appendix”) apply to individuals based in the EEA or UK and sets out your rights with respect to the processing of your personal information, pursuant to the General Data Protection Regulation (“GDPR”) and other applicable laws. This Appendix controls to the extent it conflicts with any provision in the main body of the Notice.
1. Contact Information
Data Controller and EU Local Representative Information
For the purposes of the GDPR, OPENSTREAM® acts as a Data Controller for Personal Information collected on its Site, for marketing of OPENSTREAM’s products and services as well as its standard business practices. OPENSTREAM® acts as a Data Processor on behalf of our Customers who use OPENSTREAM® Services, who are the Data Controllers. If you are an OPENSTREAM® Customer and would like to learn more about OPENSTREAM’s privacy practices as a Data Processor, please contact privacy@Openstream.com to request OPENSTREAM’s Customer Privacy Notice.
If you have questions about this Notice, Appendix, or your rights, please contact our Privacy Lead at:
One Executive Drive, Suite 400
Somerset, NJ 08873
2. Purposes and Legal Bases for Processing
We process personal information for the purposes set out above in “How We Use Your Personal Information.” We collect and process your personal information only where we have a legal basis for doing so under applicable data protection laws. Our legal bases include processing personal information that is (i) pursuant to our legitimate interests to run our Sites and market our products and services to you; (ii) pursuant to your consent and (ii) for compliance with a legal obligation.
3. Transfer of Personal Information to Other Countries
Where you provide personal information to us, we may transfer and store your data in the United States (“USA”), where OPENSTREAM’s corporate headquarters is located and where our IT systems (including email servers) are located. We also transfer your personal information to third parties as described in the “How We Share Your Information” section above. These third parties may be located outside of the European Economic Area (EEA) (in most cases, in the USA).
Although the data protection laws of various countries may differ from those in your own country, we take appropriate steps to ensure that your personal information is handled as described in this Notice and in accordance with the law.
In the limited circumstances that require us to transfer your information to third parties outside the EEA, we will only transfer such information where we have adequate measures in place to provide appropriate safeguards, such as Model Clauses (standard contractual clauses produced by the EU Commission).
4. Data Subject Rights
Where the GDPR applies, you have certain rights related to the personal information we hold about you. Some of these only apply in certain circumstances, as set out below. We also describe how to exercise those rights. End Users seeking to access, correct, amend, or delete personal information should contact our Customer (the data controller) who has transferred such data to us for processing. The Customer is responsible for responding to End User data subject requests as determined under the applicable local data protection law.
Please note that before we respond to requests for information, we will require that you verify your identity or the identity of any data subject for whom you are requesting information. The GDPR provides data subjects with the following rights:
Right of Access – You have the right to request access to the personal information we hold about you and be provided with certain information about how we use your personal information and who we share it with.
Right to Rectification – You have the right to request correction of your personal information where it is inaccurate or incomplete and we endeavor to do so without undue delay.
Right to Data Portability – You have the right to request a copy of your data in a structured, machine-readable format and to ask us to share this information with another entity.
Right to Erasure – You have the right to request the deletion of the personal information we hold about you:
Where you believe that it is no longer necessary for us to hold your personal information;
Where we are processing your personal information on the basis of legitimate interests and you object to such processing and we cannot demonstrate an overriding legitimate ground for the processing;
Where you have provided your personal information to us with your consent and you wish to withdraw your consent and there is no other ground under which we can process your personal information; or
Where you believe the personal information we hold about you is being unlawfully processed by us.
Right to Restriction of Processing – You have the right to ask us to restrict (stop any active) processing of your personal information:
Where you believe the personal information we hold about you is inaccurate and while we verify accuracy;
Where we want to erase your personal information as the processing is unlawful, but you want us to continue to store it;
Where we no longer need your personal information for the purposes of our processing, but you require us to retain the data for the establishment, exercise or defense of legal claims; or Where you have objected to us processing your personal information based on our legitimate interests and we are considering your objection.
Right to Object – You can object to our processing of your personal information based on our legitimate interests. We will no longer process your personal information unless we demonstrate an overriding legitimate purpose.
Objection to Marketing and Profiling – You have the right to object to our processing of personal information for marketing communications. We will stop processing the data for that purpose. OPENSTREAM®
does not share personal information with third parties for marketing purposes and does not engage in any automated profiling for its Services outlined in this Notice.
Withdrawal of Consent – Where you have provided your consent for us to process your personal information, you can withdraw your consent at any time by emailing privacy@Openstream.com.
Exercising your Rights
To exercise any of these rights above, please contact us as noted in the “Contact Us” section above. If you are an End User, contact the Customer acting as the Data Controller directly to fulfill any Data Subject Rights requests.
Please note that the above rights may be limited, for example, where fulfilling your request would adversely affect other individuals or company trade secrets or intellectual property, where there are overriding public interest reasons, or where we are required by law to retain your personal information.
If you are an End User, we encourage you to first reach out to the applicable Customer to address any complaints or issues. To the extent that the above rights apply to you, we encourage you to contact us in the first instance. You may also address any grievance directly with the relevant Supervisory Authority.