What can conversational AI do for Insurance?
Conversational AI agents nurture the relationships that matter for your insurance business by helping users achieve their goals 24/7/365.
01. improve cSAT and experience
Automate routine tasks such as The First Notice of Loss (FNOL) which require extensive questions and data gathering to allow customers to report claims quickly and conveniently while taking advantage of multimodality during their time of need.
02. Increase internal efficiencies
Streamline claims, customer service and even underwriting by harnessing the power of Conversational AI with Robotic Process Automation (RPA) to reduce repetitive manual tasks your human agents are spending time on.
03. Improve risk management
Conversational AI is a catalyst for improving claim processing, underwriting, fraud protection, and customer service by harnessing multimodality, biometrics, and more with your data to improve profitability, claims, and loss prevention.
what makes EVA different?
Eva is a multimodal, plan-based, ethical Enterprise-Class Conversational AI
Multimodality
Engage your audience across modalities including Avatars, Text, Speech, Telephony, Gestures, Images and more.
Engage humanly
There are no limits to how two people engaged in a dialogue use words, tones, gestures, eye contact, and facial expressions to communicate meaning and intent throughout the dialogue.
Be Empathetic
Dialogue between people uses emotion, tone, and a variety of non-verbal queues to relay feelings and intentions between one another. Without empathy, a conversation is just words without understanding.
Plan-based
Understand a user's intentions and collaboratively problem-solve with them to achieve a goal without a script.
Infer Intent
Understand the unsaid by inferring user intent and work with users to plan around obstacles to achieve their goals.
No Script Needed
Eva reasons in real-time and decides what to say by perceiving users' intentions, and goals, and responds intelligently - without a script.
HIGHLY ETHICAL
Eva's is built on a foundation of reasoning & inference, explainability, trust, data governance, and privacy protection.
Know why
Understand Eva' reasoning, explain and fix it if reaches an incorrect or unwarranted conclusion.
reduce risk
Trust in Human-AI relationships requires the protection of user data and the enforcement of privacy policies from system training to active dialogue.
UNRIVALLED PEDIGREE
Openstream's experts have been working on the cutting edge of what's possible in AI for over 20 years to provide you with the best.
Patent portfolio
Our growing portfolio of patents represents our unique approaches to delivering the most state-of-the-art Enterprise-Class Conversational AI ecosystem and related capabilities for visionary customers.
research
We have some of the most world-renowned experts in their fields delivering mind-blowing research across AI, human-computer dialogue, multimodal interaction, computational linguistics, natural language understanding, and more.
Innovators Across Industries Trust Openstream.ai®
Industry leaders have trusted Openstream.ai® to realize the true potential of their AI investments
Get your DEMO Today
Enterprise-Class Conversational AI is not cookie-cutter. Let us show you how your unique business and needs can benefit from our visionary platform.