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Enterprise-Class Multimodal, Plan-Based Conversational AI for Insurance

What We Do

Conversational AI for insurance Visionaries

Meet Eva, the multimodal, plan-based Conversational Artificial Intelligence (CAI) ecosystem from Openstream.

EvaTM engages your insurance customers to understand their objectives and collaborates with them to achieve their goals. By engaging across multiple languages and modalities, Eva can engage your audience with natural, empathic human-like conversations to address their needs.

Gartner Magic Quadrant 2023® recognized for the second consecutive year as the Only Visionary in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI platforms.  Learn more.



Conversational ai at work

What can conversational AI do for Insurance?

More than a simple chatbot, Enterprise-class Conversational AI helps your insurance business to drive growth, efficiencies and scale

Improve Customer Satisfaction with EVA from

01. improve cSAT and experience

Automate routine tasks such as The First Notice of Loss (FNOL) which require extensive questions and data gathering to allow customers to report claims quickly and conveniently while taking advantage of multimodality during their time of need.

Reduce Operating Costs with EVA from

02. Increase internal efficiencies 

Streamline claims, customer service and even underwriting by harnessing the power of Conversational AI with Robotic Process Automation (RPA) to reduce repetitive manual tasks your human agents are spending time on.

Increase User Engagement with EVA from

03. Improve risk management

Conversational AI is a catalyst for improving claim processing, underwriting, fraud protection, and customer service by harnessing multimodality, biometrics, and more with your data to improve profitability, claims, and loss prevention.

Mitigate Risk of Catastrophic Events and Increase Customer Satisfaction

Global Insurance Company Uses AI to Improve Risk Management & Increase Customer Satisfaction by 43%. Learn more.

what makes EVA different?

Eva is a multimodal, plan-based, ethical Enterprise-Class Conversational AI



Engage your audience across modalities including Avatars, Text, Speech, Telephony, Gestures, Images and more. 

Engage humanly

There are no limits to how two people engaged in a dialogue use words, tones, gestures, eye contact, and facial expressions to communicate meaning and intent throughout the dialogue. 

Be Empathetic

Dialogue between people uses emotion, tone, and a variety of non-verbal queues to relay feelings and intentions between one another.  Without empathy, a conversation is just words without understanding.



Understand a user's intentions and collaboratively problem-solve with them to achieve a goal without a script.

 Infer Intent

Understand the unsaid by inferring user intent and work with users to plan around obstacles to achieve their goals.

No Script Needed

Eva reasons in real-time and decides what to say by perceiving users' intentions, and goals, and responds intelligently - without a script.



Eva's is built on a foundation of reasoning & inference, explainability, trust, data governance, and privacy protection.

Know why

Understand Eva' reasoning, explain and fix it if reaches an incorrect or unwarranted conclusion.

reduce risk

Trust in Human-AI relationships requires the protection of user data and the enforcement of privacy policies from system training to active dialogue.



Openstream's experts have been working on the cutting edge of what's possible in AI for over 20 years to provide you with the best.

Patent portfolio

Our growing portfolio of patents represents our unique approaches to delivering the most state-of-the-art Enterprise-Class Conversational AI ecosystem and related capabilities for visionary customers.


We have some of the most world-renowned experts in their fields delivering mind-blowing research across AI, human-computer dialogue, multimodal interaction, computational linguistics, natural language understanding, and more.

our visionary customers

We empower some of the world's biggest brands to realize the benefits of Enterprise-Class Conversational AI. Here are just a few.

BNY MELLON Industries logo
Chubb Industries logo
Walmart Industries logo
Thomson Reuters Industries logo
DEP Industries logo

other industries we serve

Our customers leverage Enterprise-Class Conversational AI across all industries including these:

Learn more about Eva Today

Get your DEMO Today

Enterprise-Class Conversational AI is not cookie-cutter. Let us show you how your unique business and needs can benefit from our visionary platform.