Conversational AI for insurance Visionaries
Meet Eva, the multimodal, plan-based Conversational Artificial Intelligence (CAI) ecosystem from Openstream.
EvaTM engages your insurance customers to understand their objectives and collaborates with them to achieve their goals. By engaging across multiple languages and modalities, Eva can engage your audience with natural, empathic human-like conversations to address their needs.
What can conversational AI do for Insurance?
More than a simple chatbot, Enterprise-class Conversational AI helps your insurance business to drive growth, efficiencies and scale
01. improve cSAT and experience
Automate routine tasks such as The First Notice of Loss (FNOL) which require extensive questions and data gathering to allow customers to report claims quickly and conveniently while taking advantage of multimodality during their time of need.
02. Increase internal efficiencies
Streamline claims, customer service and even underwriting by harnessing the power of Conversational AI with Robotic Process Automation (RPA) to reduce repetitive manual tasks your human agents are spending time on.
03. Improve risk management
Conversational AI is a catalyst for improving claim processing, underwriting, fraud protection, and customer service by harnessing multimodality, biometrics, and more with your data to improve profitability, claims, and loss prevention.
what makes EVA different?
Eva is a multimodal, plan-based, ethical Enterprise-Class Conversational AI
Multimodality
Engage your audience across modalities including Avatars, Text, Speech, Telephony, Gestures, Images and more.
Engage humanly
There are no limits to how two people engaged in a dialogue use words, tones, gestures, eye contact, and facial expressions to communicate meaning and intent throughout the dialogue.
Be Empathetic
Dialogue between people uses emotion, tone, and a variety of non-verbal queues to relay feelings and intentions between one another. Without empathy, a conversation is just words without understanding.
Plan-based
Understand a user's intentions and collaboratively problem-solve with them to achieve a goal without a script.
Infer Intent
Understand the unsaid by inferring user intent and work with users to plan around obstacles to achieve their goals.
No Script Needed
Eva reasons in real-time and decides what to say by perceiving users' intentions, and goals, and responds intelligently - without a script.
HIGHLY ETHICAL
Eva's is built on a foundation of reasoning & inference, explainability, trust, data governance, and privacy protection.
Know why
Understand Eva' reasoning, explain and fix it if reaches an incorrect or unwarranted conclusion.
reduce risk
Trust in Human-AI relationships requires the protection of user data and the enforcement of privacy policies from system training to active dialogue.
UNRIVALLED PEDIGREE
Openstream's experts have been working on the cutting edge of what's possible in AI for over 20 years to provide you with the best.
Patent portfolio
Our growing portfolio of patents represents our unique approaches to delivering the most state-of-the-art Enterprise-Class Conversational AI ecosystem and related capabilities for visionary customers.
research
We have some of the most world-renowned experts in their fields delivering mind-blowing research across AI, human-computer dialogue, multimodal interaction, computational linguistics, natural language understanding, and more.
our visionary customers
We empower some of the world's biggest brands to realize the benefits of Enterprise-Class Conversational AI. Here are just a few.
other industries we serve
Our customers leverage Enterprise-Class Conversational AI across all industries including these:
Get your DEMO Today
Enterprise-Class Conversational AI is not cookie-cutter. Let us show you how your unique business and needs can benefit from our visionary platform.