What happens inside the mind of the world’s greatest human customer service rep (CSR)?
Explore Openstream's blog posts with perspectives & insights from our experts to help you and your business throughout your Conversational AI knowledge journey. Read the latest strategic insights below.
VOICE22, which took place in Arlington from October 10th to the 12th, was a memorable event that provided valuable insights into the Voice industry. One of its more eye-opening moments came with...
In the decades since Alan Turing proposed his Imitation Game – the ‘Turing Test" for artificial intelligence (AI) – confusion has arisen over the very purpose of AI itself.
“Thank you for calling GloBank. Para Español, oprima numero dos. What is this call regarding? For instance, you can say ‘Get my account balance.’”