Explore Openstream's blog posts with perspectives & insights from our experts to help you and your business throughout your Conversational AI knowledge journey. Read the latest strategic insights below.
A customer calls her bank's voice agent and asks to have a late fee waived because a hospital stay caused the missed payment. The agent grants the waiver, adjusts the due date, and closes the call....
IT operations teams have largely solved the conversational layer of the service desk. A virtual agent handles routine tickets over chat, a voice agent takes after-hours calls, and in some deployments...
The calls are coming from a consistent place. An organization has deployed an AI agent that performed well in the pilot. Now it is in production, handling real volumes with real consequences, and the...
Most enterprise AI projects start with a single agent and a promising pilot. A co-pilot that drafts responses. An assistant that summarizes documents. A chatbot that fields tier-one support requests....
A Conversation with an AI Expert
We had a chance to sit down with Dr. Lucian Galescu, Openstream.ai's Director of Dialogue Research, to ask him about Reasoning in Artificial Intelligence, LLMs, and...
The Story of Hallucinations, A Detective, Two Bakers and Neuro-Symbolic AI
I hate to be the one to break it to you, but trusting the output of Generative AI and GPT-based systems without a system of...
When someone says ‘Conversational AI’ to you, the challenge is figuring out what the heck that means especially since today, when people hear ‘AI’ they leap to Generative AI thanks to the...
We are living in an era where AI and machine learning are rapidly evolving and reshaping our lives in real time. It brings about thoughts of Isaac Asimov and the Three Laws of Robotics which he wrote...
Entrusting your brand’s reputation to virtual agents that are brought to life through AI can be a leap of faith for many organizations. Like all technologies before it, your personal experiences as...
