Skip to content named in “The Conversational AI For Customer Service Landscape, Q4 2023” report by forester research

BRIDGEWATER, N.J., November 15,  2023

We are pleased to share that has been named in the “The Conversational AI For Customer Service Landscape, Q4 2023” report by Forrester Research.

Forrester defines Conversational AI for customer service as software services that use Natural Language Processing (NLP) and Artificial Intelligence (AI) to provide automated assistance by simulating a two-way conversation via text (i.e., direct messaging) or speech (i.e., voice) for customer-facing service solutions.

The report provides an overview of 30 vendors that provide conversational AI solutions. Brands can use this report to learn about the benefits of Conversational AI and to find potential partners. was listed among the notable vendors in the report.

“Our Conversational AI platform, Eva™ (Enterprise Virtual Assistant) takes CAI further by combining speech, vision, gestures, and touch to deliver human-like interactions for our clients,” commented David Stark, CMO at “This helps enterprises understand and collaborate with their users by providing a better conversational experience.” is proud to add Forrester’s inclusion to its growing list of acknowledgments for 2023. It was recently included in multiple Gartner Hype Cycle reports, named the Sole Visionary for the second year in a row in the Gartner Magic Quadrant for Enterprise Conversational AI, and recognized as a Visionary in the eWeek Top 100+ Artificial Intelligence companies. It was also named to the KMWorld Top 100 Knowledge Management companies and KMWorld AI 100 and won the AI Breakthrough Awards 2023 for Best Virtual Assistant Solution.

Read Forrester’s Landscape report for more information (must purchase or be a Forrester client to access).

ABOUT OPENSTREAM.AI enables enterprises to engage in meaningful and fluid conversations with their audiences across modalities, channels, and languages with its visionary multimodal, plan-based Conversational AI, Eva (Enterprise Virtual Assistant). The platform is finely tuned by world-class AI experts to orchestrate the latest AI approaches and tools to deliver the best solutions possible for their end-users and businesses. The company is headquartered in Bridgewater, NJ, and offers its solutions and expertise to visionary enterprises worldwide.