Get your complimentary copy of the GARTNER® Market Guide for Digital Humans

Digital Humans can enhance stakeholder engagement and streamline operations. But what are they? More than a glorified chatbot or a digital puppet, high-fidelity Digital Humans can deliver natural, trustworthy experiences to engage with customers, prospects, and employees to help them achieve their goals without hallucination.

Multimodal Digital Humans can see users, understand what they are conveying by observing the position of their eyes, musculature of their faces, listening to the tonality of their voices or gestures in addition to the words spoken, and can convey back appropriate empathetic responses in real-time.

The Gartner® Market Guide for Digital Humans explores how enterprises can redefine user engagement by using Digital Twins. You will learn about:

• How digital humans differ from AI agents and avatars, and what makes them essential to the future of engagement

• The key technologies behind digital humans — from multimodal LLMs to emotion AI and computer vision

• The top emerging use cases across industries like retail, healthcare, finance, and HR

• Why trust, explainability, and responsible AI are critical for large-scale deployment

Get your complimentary copy of the Gartner® Market Guide for Digital Humans today.

Gartner, Market Guide for Digital Humans,  Marty Resnick, et al., 13 October 2025. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.