Eva™ for Contact Center

Entrust your customer service agents to deliver a hyper-personalized digital engagement using Eva™

Stakeholder Challenges

C-Level

  • Are you looking for a proven out-of-the-box solution to automate your customer experience (CX) with measurable ROI?

  • Are you looking for an expert practitioner to align your strategic AI initiatives with CX initiatives with minimum investment?

Customer Service Director

  • Are you looking for an intelligent virtual assistant to improve your Net promoter score (NPS) and Average handle time (AHT) to deliver a world-class customer experience?

  • Are you looking for efficient automation tools to augment your human agents to achieve the desired customer experience and reduce churn?

Technical Architect

  • Are you upscaling your AI technology stack to accelerate growth with minimum disruption?

  • How about empowering a smarter workforce in your contact centers by introducing a no-code/low-code multimodal virtual assistant?

Eva™ for Contact Centers

An AI-powered self-service digital engagement solution supporting context-aware multimodal interactions. It integrates seamlessly into any existing technology landscape to provide an empathetic and immersive customer experience, leveraging continuous real-time intelligence.

  • Comprehensive 24/7, anywhere, any-channel, any-device access to inclusive customer service in multiple languages and dialects
  • Lower wait times lead to lower cost of inbound calls
  • An immersive avatar-based conversational assistant capable of resolving sophisticated customer queries through intent-mining and smart agent transfer abilities
Eva for Contact Centers

Solution Traits

Digitize your contact center with AI-first solutions that improve customer response time and allow your human agents to add value to every conversation

Ambient Augmentation

Self-service contact center assistant focusing on context persistence across devices and digital channels to achieve desired results 

Business Scalability

Single platform addressing several use cases to quickly achieve business scalability involving multiple users and functions simultaneously

Demystifying Complexity

Uses real-time analytics to extract meaningful insights and suggestions by analyzing large amounts of data from multiple sources

Ethical AI

Eva™ de-risks AI using transparent, secure, inclusive, and compliant practices for improved engagement